Dear Eddie:
I would like to thank you for introducing Country Style Food Services Inc to your Video Mystery Shopping Program.
Your package and brochure first caught my attention approximately three months ago. Your complimentary on site video demonstration of one of our Country Style restaurants operation was very professionally done and revealing. I realized after viewing the footage that we could accomplish two key initiatives.
1. Observation of how our standards and customer service metrics is being executed in our restaurants. Your ability to move around the site to all functional and key customer areas (washrooms, parking lot etc) while maintaining a strong video presence has allowed us (management) to "feel" the experience that our customer is receiving at the restaurant level. Our Regional Business Managers then uses the video to show the franchisee the experience that is being delivered. This is a very powerful tool when it is being viewed and the individual is on the screen, and the franchisee can see the actual footage. This also allows us at Country Style Food Services Inc to recognize top performers and build incentives in conjunction with your program.
2. Audit Program. Your program has now become our new audit program. For years we have used a program that was never conclusive in it's results, but nothing is as powerful as a franchisee on video not recording sales into the P.O.S. Your program has allowed us to identify franchisees where transactions were not being rung through in the P.O.S. We have been able to collect on royalties of sales not being recorded and in one case we have terminated a franchisee agreement and was able to collect on an outstanding debt that was significant to the company.
Eddie, thank you. Your fast response, quick turnaround on your visits, being professional and personable has made this program a positive addition to the Counrty Style Food Services Inc Operation System.
Sincerely,
COUNTRY STYLE FOOD SERVICES INC.
Ken Monteith
Vice President, Operations and Training
______________________________________________________________________
"It was quite an expedition"
Larry McFadden
Canadian Tire Store Owner
Brampton, Ontario
----------------------------------------------------------------------------------------------------------------
Mr. Petrie,
I was very impressed with the quality of your service and the quality of your product. I see immeasurable value in using this as an assessment tool of my employees’ interaction with our customers. It will also serve as a very high powered training tool for all of my other staff members.
As per our recent phone call I have given a copy of the evaluation DVD to my Regional Manager, Brad who will ensure that Brad Hick, the VP of Store Audit Team gets a copy. Brad will also be very supportive of your product as he sees great merit in having a visual product delivered to the dealer immediately after the mystery shop is carried out.
Mark Adams
General Manager
Canadian Tire Associate Store 182
2129 St. Clair Avenue West
Toronto, Ontario
-----------------------------------------------------------------------------------------------------------------------
Call now for your Free evaluation.
Canada: 519-788-0474
USA: 562-755-0886
|
